Blog
Treat call QA as an operating system, not a checkbox
March 27, 2026 · 6 min read
Most owners only review a call when something goes wrong. By then, the customer is gone. QA should be a feedback loop, not an autopsy.
A simple cadence
Tag every call with intent, urgency, and outcome. Sample 5 percent for human review. Flag missing address, missing consent, or risky language automatically. Push fixes into agent rules within a week.