Data handling
Recordings, transcripts and metadata are encrypted at rest and in transit. Customer data lives in your tenant; access is role-scoped and logged.
Conversations are sensitive. We treat them that way.
Frontia is built for businesses that handle personal, medical and legal information. Security, auditability and human control are core to how the system works.
Compliance posture
SOC 2 controls in progress. HIPAA-conscious design for clinics: PHI is segmented, access is logged, and consent prompts are configurable.
Human override
Every escalation rule, business hour and policy is configurable. Owners review what happened, who handled it, and what the agent decided.
Reliability
Multi-region infrastructure. If an upstream provider degrades, Frontia fails over without dropping the customer.